How EABD ranks businesses

How lists are ordered

1. Category Sponsors. These are the paid top places of a category in a country, labelled "Sponsored".
2. Promoted businesses. These are running an EABD promotion in that country and are labelled "Promoted".
3. Businesses on paid plans. Higher plans come first, and Premium members carry a "Premium" label.
4. Everyone else.

Within each group, businesses are ordered by their EABD Score.

What the EABD Score looks at

The score looks at a business's overall presence on EABD. That includes things like:

• Trust. Whether EABD has verified the business, whether the business manages its own profile, and the licences and registrations EABD has checked.
• What customers say. Genuine reviews from real customers.
• The profile. How complete, accurate and up to date the profile is.
• Responsiveness. How the business responds to people who contact it through EABD.
• Recognition. EABD awards and badges.
• Experience and commitment. How long the business has operated, and an active EABD membership.

We keep the exact method private, so that scores reflect real quality and cannot be gamed, and we refine it from time to time as we learn what helps buyers most.

How a business can raise its score

1. Claim your profile and get your business verified by EABD.
2. Complete your profile and keep it up to date: a clear description, your services or products, photos, opening hours and contacts.
3. Add your licences and registrations so EABD can check them.
4. Reply to customers who contact you through EABD, as quickly as you can.
5. Ask real customers to leave a review, with a photo or video where they can.
6. Take part in the EABD Annual Awards and keep your badges current.
7. Stay active on EABD. An active paid plan counts too, and gives you more ways to stand out.

Business owners see personal suggestions for their own business in their EABD dashboard, under Reports. See plans.

How quotes are ordered in EABD Sourcing

When you compare quotes, "Recommended" is the default order. It looks mainly at quality and trust (the supplier's EABD Score, ratings of the quoted items, how often buyers choose the supplier and how quickly it replies) and at how well the quote fits your request (what it covers, its price, timing, distance and whether the price is firm). The supplier's standing on EABD, such as its plan and verification, also counts.

What a supplier pays EABD can move its quote up only among comparable suppliers. It never places a weak supplier above a strong one.

"Best value" ignores payments to EABD completely. It weighs price, how much of your request is covered, delivery or start time, and trust. You can also sort by lowest total, fastest or rating. Suppliers with poor ratings, upheld reports or very low response rates are not invited at all, whatever they pay.

How to read a score

• 80 to 100 is Excellent. A strong, trusted presence on EABD.
• 60 to 79 is Very good. Strong on most things buyers look for.
• 40 to 59 is Good. A solid profile with room to grow.
• 20 to 39 is Fair. A basic profile, so check the details with the business directly.
• 0 to 19 is Basic. Often a listing from public records that the business does not manage yet.

What the score is not

• Not a customer rating. Star ratings come from customer reviews and are shown separately, with the number of reviews.
• Not the only ordering. Sponsored and promoted places come first in lists and are always labelled. Paid members come next. Within each group, the score decides.
• Not permanent. Scores change as businesses verify, complete their profiles, collect reviews and reply to customers.