Pick the right channel
Business owners
You list with us, or you want to. Verification, billing, plan upgrades, listing edits, payouts, dispute resolution.
Reply within 1 business day · priority routing for Premium & Lifetime customers
Buyers & users
You are trying to find a business, you have a question about a listing, or something on the platform looks wrong. Use this channel.
Reply within 1 business day
Press & media
Quotes, interview requests, data inquiries, embargoed coverage. We are happy to talk on the record and we keep an updated press kit on file.
Reply within 1 business day
Trust & safety
Report a suspicious listing, an impersonation, a fraudulent business, a privacy concern, or a takedown request. We investigate every report.
Acknowledged within 24h · investigated within 5 business days
Common questions, faster answers
Before you email, scan this list. Most of what people ask us has a direct answer.
How do I claim my business listing?
Find your business via browse, open the profile, and click the Claim this listing button. We send a verification code to the business's published email — once you confirm, the listing is yours to edit. If the published email is out of date, write to [email protected] with proof of ownership (registration certificate plus a recent utility bill at the business address).
How do I report a scam or fake listing?
Email [email protected] with the listing URL and what you saw. We acknowledge within 24 hours, suspend the listing if there is a credible signal of fraud while we investigate, and publish a public outcome within five business days. Reporting is anonymous; we do not share the reporter's identity with the business unless a court order compels us.
How do I update my address, phone, or hours?
Sign in, open Dashboard → My Listings, hit Edit on the listing, and save. Edits go live immediately for verified businesses and after a quick moderation pass for new ones. If you also need the verification status to update (you moved offices), include a note when you save and the verification desk re-checks the new address.
How do I cancel my subscription?
Cancel any time from Dashboard → Billing. Your listing stays on its current plan until the end of the period you have already paid for, then downgrades to Free. We do not auto-renew without warning; we send a reminder 30 days, 7 days, and 1 day before renewal.
How do I delete my account or my data?
Email [email protected] from the address registered to your account. We delete the account, the listings you own (unless they were claimed from public data and predate your account — we anonymise rather than delete to keep the directory intact), and your messaging history within 30 days. We keep financial records for the legal retention period required by Kenyan tax law. See the Privacy Policy for the full picture.
How do I appeal a verification rejection?
Reply to the rejection email with the missing document or clarifying information. A different verifier looks at the appeal — never the same person who rejected the first submission. Appeals are answered within five business days.
Phone & WhatsApp
We do not run a phone-first support team — almost every question gets a better answer in writing where we can attach screenshots and link to the right setting. For paid customers who need a voice channel, we set up a direct line during onboarding.
WhatsApp number for verification-desk follow-ups: +254 700 000 000 (placeholder — replace with the production number).
Office
EABD is operated by TECHenya Solutions out of Nairobi, Kenya. Physical address available on request to verified business partners.
Drop us a message
If we go quiet
Email goes missing. Spam filters do strange things. If you have not heard back from us in three business days, reply to your original message with the word "ESCALATE" in the subject line — that routes the thread straight to the leadership inbox and we will reply the same day.